How to Disconnect from iCloud or Google Accounts
Disconnecting from iCloud on an iPhone or iPad:
1. Open the «Settings» app on your iPhone or iPad.
2. At the top of the Settings menu, you should see your name or Apple ID. Tap on it.
3. In the Apple ID menu, scroll down and tap on «Sign Out. »
4. A confirmation pop-up will appear. Choose whether you want to keep a copy of your data on the device or delete it from the device. Make your selection and tap on «Sign Out» again.
5. Enter your Apple ID password and tap on «Turn Off» to disable Find My iPhone/iPad.
6. Once signed out, you will be disconnected from your iCloud account on the device.
Disconnecting from Google Accounts on an Android device:
1. Open the «Settings» app on your Android device.
2. Scroll down and tap on «Accounts» or «Accounts and Backup» (the exact wording may vary based on your device).
3. In the Accounts menu, you should see a list of accounts associated with your device. Look for the Google account you want to disconnect and tap on it.
4. Tap on the three-dot menu icon in the top-right corner of the screen and select «Remove Account» or «Remove» from the drop-down menu.
5. A confirmation pop-up will appear, informing you about the consequences of removing the account. Read the information and tap on «Remove Account» to proceed.
6. You may be asked to enter your device’s security PIN, pattern, or password for verification.
7. Once confirmed, the Google account will be disconnected from your device.
Make sure to back up any important data before disconnecting and be aware that some apps may require re-authentication with your accounts after the disconnection.
How to Turn Off Find My iPhone
Find My iPhone is a feature for iPhones and iPads that can help locate your device if lost and block activation by a new owner to ensure full-value redemption please be sure to deactivate Find My iPhone before sending your device.
How to Turn off Find My iPhone
1. Locate and tap the «Settings» icon on your device’s home screen.
2. Tap «iCloud» in the Settings menu.
3. If Find My iPhone is ON, tap the slider to turn it OFF.
4. If you are prompted for a password, enter your iCloud password and tap «Turn Off» to confirm.
Please note: If you have already reset your device, Find My iPhone is turned off. How to turn off «Find My iPhone» after you have shipped it to Reunitus Did you forget to turn off Find My iPhone before you shipped your phone to us? No problem! Here are a few ways to turn off «Find My iPhone» after you have sold your iPhone.
Using iCloud Website:
1. Open a web browser on your computer and go to iCloud.com.
2. Sign into iCloud using your Apple ID and password.
3. Once logged in, you’ll see the main iCloud dashboard. Click on «Find iPhone. »
4. In the Find iPhone interface, you’ll see a map and a list of devices linked to your iCloud account. Locate the device you have sold and click on it.
5. A window will appear with device details and options. Click on the «Erase iPhone» button.
6. Confirm the action by clicking «Erase» again when prompted.
7. If you have set up two-factor authentication, you may be asked to enter a verification code sent to your trusted device or phone number.
8. Wait for the erasing process to complete. This will remove all your data from the sold iPhone.
9. Once erased, the iPhone will no longer be associated with your iCloud account, and «Find My iPhone» will be disabled.
Using Another iOS Device:
1. On another iPhone, iPad, or iPod touch, download and install the «Find My» app from the App Store, if it’s not already installed.
2. Open the «Find My» app and sign in with your Apple ID and password.
3. Tap on the «Devices» tab at the bottom of the screen to view a list of your devices.
4. Locate the sold iPhone in the list and tap on it.
5. Tap on «Erase This Device» and confirm by tapping «Erase» again.
6. If prompted, enter your Apple ID password or device passcode to proceed.
7. Wait for the erasing process to complete. This will remove all your data from the sold iPhone.
8. Once erased, the iPhone will no longer be associated with your iCloud account, and «Find My iPhone» will be disabled.
Using iTunes on a computer:
1. Connect your iPhone to a computer using a USB cable and launch iTunes (or Finder on macOS Catalina and later).
2. If prompted, enter your device passcode, or choose «Trust This Computer» on your iPhone.
3. In iTunes or Finder, select your iPhone from the device menu.
4. On the Summary page, click on «Restore iPhone. »
5. A pop-up window will appear, asking if you want to back up your iPhone. Choose whether you want to create a backup or proceed without backing up (as your iPhone has already been sold).
6. Click on «Restore» to confirm. This will erase all your data from the sold iPhone.
7. Wait for the restoring process to be completed. The iPhone will be reset to its factory settings, and «Find My iPhone» will be turned off.
8. Once restored, you can disconnect the iPhone from the computer.
How Do I Deauthorize my Apple Computer? (music, apps, software, etc.)
A common challenge we face when checking out our customer laptops is Apple’s «Authorization» protocols. In nearly all cases, these security safeguards can only be removed by the registered or original owner of a computer. These protocols are in place for your protection in examples such as the application «Find My Mac” but can pose a problem during inspection or for a new owner. Additionally, we strongly recommend backing up any product keys and following the deauthorization procedures for other software vendors. This can include vendors such as Adobe, Microsoft, Avid, or any other software associated with limited license use. Please contact the appropriate vendor if you are not certain on how to transfer your licenses. Here are detailed instructions on how to deauthorize a MacBook.
Deauthorizing from iTunes:
1. Open the iTunes application on your MacBook.
2. In the menu bar at the top of the screen, click on «Account» and select «Authorizations. »
3. From the drop-down menu, choose «Deauthorize This Computer. »
4. A pop-up window will appear, asking you to enter your Apple ID and password. Fill in the required information and click «Deauthorize. »
5. Wait for the deauthorization process to complete. Once finished, your MacBook will no longer be authorized to access your iTunes content.
Deauthorizing from Apple Music:
1. Open the Music app on your MacBook.
2. In the menu bar at the top of the screen, click on «Account» and select «View My Account. »
3. You may be asked to sign in with your Apple ID and password.
4. Scroll down to the «Apple ID Summary» section and find the «Computer Authorizations» area.
5. Click on the «Deauthorize All» button to remove all authorizations associated with your Apple ID.
6. Confirm the action when prompted. Your MacBook will be deauthorized from accessing your Apple Music content.
Deauthorizing from Apple Books:
1. Open the Books app on your MacBook.
2. In the menu bar at the top of the screen, click on «Store» and select «Deauthorize This Computer. »
3. A pop-up window will appear, asking you to confirm the deauthorization. Click «Deauthorize» to proceed.
4. Your MacBook will be deauthorized from accessing your Apple Books content.
Deauthorizing from Adobe Creative Cloud:
1. Open the Adobe Creative Cloud app on your MacBook.
2. Click on the profile icon at the top right corner of the app window and select «Preferences. »
3. In the Preferences window, go to the «Account» tab.
4. Under the «Activate» section, click on the «Deactivate» button next to your MacBook’s name.
5. Confirm the deactivation when prompted. Your MacBook will be deauthorized from accessing Adobe Creative Cloud.
By following these instructions, you can deauthorize your MacBook from various applications and services. It’s important to deauthorize your MacBook before selling it or giving it to someone else to ensure that the new owner won’t have any issues accessing their own content or using the associated services.
How to deactivate Samsung «Find My Mobile» Reactivation Lock before shipping to Reunitus
Reactivation Lock is a security setting on certain Samsung devices (some versions of Galaxy S5 and Note 3) that prevents it from being activated on a new account. Because of this, cannot offer full trade-in value for devices with Reactivation Lock enabled. To ensure a fast and hassle-free process, please ensure to turn off this feature before sending it to. How to turn off the Reactivation Lock
1. From the Home Screen, touch Apps then Settings and select the Security icon.
2. Once in the Security options, scroll to Reactivation Lock. Make sure the box is UNCHECKED. You may be prompted for a password when turning off this feature – make sure to use your Samsung account password. If you do not see this option listed, the feature is not available for your device and no further action is needed.
Please note: if you have already reset the device to factory settings and were prompted for a password at that time, you have already disabled the Reactivation lock.